RETURN POLICY & WARRANTY

Window Treatment and Custom Orders:

At Willow Bloom Home, we take pride in the finish quality and design of our window treatments. All of our products are inspected before it leaves the studio. Because each order is custom and made to-order, our products are non-returnable and non-refundable with the exception of manufacturer defects or damages.

PLEASE NOTE: Measurements given for all custom work are the customer’s responsibility.

Customers will have 24 hours from placement of orders to cancel.

Pillows and Limited Ottomans:

Pillows and Limited Edition Ottomans may be returned or exchanged within 14 days of purchase. Original receipt must be included. Shipping charges are non-refundable.

Custom Ottomans: Because each order is custom and made to-order, our products are non-returnable and non-refundable with the exception of manufacturer defects or damages.

Window Hardware:

Hardware may be returned within 14 days of purchase. Items must be returned in original package and be resalable as new. Poles that are cut cannot be returned. A 20% re-stocking fee will be charged for all hardware returns.

In the event an item is damaged during transit or you find a manufacturer defect, please notify us within 7 days of receiving. We will accept returns within 14 days of purchase. Exchanges, credits, and refunds will be for item purchase price only. Shipping charges (including return shipping) are non-refundable and will be deducted from the refund.

All Fabric Samples are final sale.

All clearance items are final sale.

Please send all returns to:

Willow Bloom Home
Attn: Customer Service
43 Asbury Road
Hackettstown, NJ 07840

Once the return is checked and approved, we will issue the refund using the original method of payment.

MATERIAL VARIABILITY

Please note that dye lots can vary and material samples viewed can differ from the actual fabric. Premier Curtain Studio is not responsible for material, color changes caused by age (including direct sun exposure), premature shrinkage caused by a dry environment, or damaged finishes due to customer negligence. Willow Bloom does not warranty fabrics for wear, durability, cracking, or fading.

CRAFTSMANSHIP WARRANTY

Willow Bloom Home warrants to the original purchaser (“purchaser”) that its window coverings (“products” or the “product”), when correctly installed and operated in strict accordance with the installation instructions, will be free from defects in materials and workmanship for ONE (1) YEAR from the date of delivery (the “Warranty Period”).

Subject to the following warranty exclusions, any products or parts determined to be defective during the Warranty Period will be repaired or replaced by Willow Bloom Home at no-charge to the purchaser.

Not Covered by Warranty:

  • Willow Bloom Home products or parts which fail due to accident, alteration, improper use, abuse, neglect, normal wear, color-fading due to sunlight, atmospheric conditions, direct exposure to slat air or improper cleaning
  • Any conditions or damage resulting from the removal of the product or reinstallation in the same or another window
  • Customer provided motor and parts
  • Willow Bloom Pillows
  • Willow Bloom Ottomans

To obtain Warranty service, contact  Willow Bloom Support at (866)709-6058 or e-mail us at [email protected] If it is determined that your claim is subject to warranty, Willow Bloom Home will promptly repair or replace any defective parts at no-charge. Charge-backs for repair will not be honored unless authorized by Willow Bloom Home in advance. Willow Bloom Home retains the right to determine the appropriate method for repairing or remaking the product.

AS-IS; NO OTHER WARRANTIES: THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, EXCEPT THIS LIMITED WARRANTY. WILLOW BLOOM HOME EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

LIMITATION OF REMEDIES: WILLOW BLOOM HOME SHALL NOT BE LIABLE FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL  DAMAGES EXCEPT AS SPECIFICALLY LISTED ABOVE, AND SHALL NOT BE LIABLE IN ANY CIRCUMSTANCE FOR SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST PROFITS OF ANY KIND WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE, PRODUCT LIABILITY OR SNY OTHER THEORY OR RELIEF RESULTING FROM OR ARISING IN ANY WAY FROM YOUR PURCHASE OR USE OF WILLOW BLOOM HOME PRODUCTS.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may or may not apply to you.

© 2018 Premier Curtain Studio, LLC. ALL RIGHTS RESERVED.

0